Shipping policy

Thank you so much for shopping! Every piece in this shop is made by hand, and I want to make sure your order arrives safely and on time. Here's everything you need to know about how shipping works.

● Processing Time

Orders are typically prepared and ready to ship within 1–3 business days of purchase. Because everything is handmade, custom or made-to-order pieces may take a little extra time — I'll always communicate any delays with you directly.

  • Business days are Monday through Friday.
  • Orders placed on weekends or holidays will begin processing the next business day.
  • You'll receive a shipping confirmation email as soon as your order is on its way.

● Shipping Methods & Delivery Times

I currently ship within the United States only via USPS. The following options are available at checkout:

  • Standard Shipping — Estimated delivery in 3–7 business days.
  • Priority / Expedited Shipping — Faster delivery options are available and can be selected at checkout.
  • Next-Day Shipping — Offered when possible. Please reach out before ordering to confirm availability.

Please note: All delivery time estimates are provided by USPS and are not guaranteed. Occasional carrier delays can happen, especially around holidays — thank you for your patience!

● Shipping Costs

Shipping costs are calculated automatically at checkout based on your order size, weight, and destination. No hidden fees — what you see is what you pay.

● Order Tracking

Once your order ships, you'll receive an email with your USPS tracking number. Please allow 24–48 hours for tracking information to update in the USPS system after your shipping confirmation is sent — sometimes it takes a little time to scan in.

● Lost or Delayed Packages

Once a package is in the hands of USPS, I'm unable to control what happens during transit. I'm not responsible for carrier delays, lost packages, or delivery issues caused by incorrect addresses provided at checkout.

That said, I truly want you to receive your order and I'll do everything I can to help! If something seems off with your shipment, please contact me first before filing a claim with USPS — we can usually figure things out together.

● Contact & Communication

Have a question before you order? Something come up after your purchase? Don't hesitate to reach out — I love hearing from customers!

  • Email: beadworkbytoniwi@gmail.com
  • Shopify Contact Form: Available on the shop's contact page.
  • Response Time: I typically reply within 1–2 business days.

Whether you have a question about a custom order, need help tracking a package, or just want to say hi — my inbox is always open.

❤ A note of gratitude —

Shopping small truly makes a difference, and I don't take that for granted. Every order is packed with care, and I'm so grateful you chose to support a handmade business. It means the world. Thank you for being here!