FAQ

🛍️  Orders & Shopping

How do I place an order?

Simply browse the shop, add your favorite items to your cart, and follow the checkout steps. Payment is processed securely through Big Cartel's payment partners — it's quick and easy!

Can I make changes to my order after it's been placed?

Please contact me as soon as possible at [email protected] if you need to make any changes. Once an order has been processed or shipped, changes may not be possible, so the sooner you reach out, the better!

Do you accept custom or personalized orders?

Yes! I absolutely love creating custom pieces. 🎨 Please reach out before placing an order so we can chat about your vision, timeline, and pricing. Custom orders require full or deposit payment upfront and are non-refundable once production has begun.

What payment methods do you accept?

Payment is accepted through Big Cartel's secure checkout, which supports major credit and debit cards as well as PayPal. Easy and secure!

📦  Shipping & Delivery

How long will it take to receive my order?

Orders are typically processed within 1–3 business days. Once shipped, standard domestic delivery takes approximately 3–7 business days. You'll receive a tracking number via email once your order is on its way!

Do you offer next-day or expedited shipping?

Yes! I ship next day whenever possible. Expedited shipping options may also be available at checkout depending on your location. I'll always do my best to get your order to you quickly!

Do you ship internationally?

At this time, I ship within the United States only. Stay tuned — international shipping may be available in the future! 🌎

My tracking hasn't updated. What should I do?

Please allow 24–48 hours for tracking information to update after you receive your shipping confirmation — sometimes carriers take a little time to scan packages into their system. If there's still no movement after that window, feel free to reach out and I'll look into it for you right away!

🔄  Returns & Refunds

What is your return policy?

Returns are accepted within 14 days of delivery on unused items in their original condition. You are responsible for the shipping costs to return the item and there is a 20% restocking fee. Custom and personalized orders are final sale. Please contact me before sending anything back so I can guide you through the process!

My item arrived damaged. What do I do?

I'm so sorry to hear that! Please take a photo of the damage and contact me within 7 days of delivery. I'll do my very best to send a replacement or issue a refund — I want you to be happy with your purchase!

How long does a refund take?

Once I receive and inspect the returned item, refunds are processed within 5–7 business days back to your original payment method. You'll receive a confirmation email as soon as it's been taken care of.

📿  Products & Materials

What materials do you use in your beadwork?

I use a variety of high-quality beading materials including seed beads, Czech glass beads, Miyuki beads, crystal beads, and more. Each listing includes material details — and feel free to ask if you have specific questions or material sensitivities!

Are your items handmade?

Yes — absolutely! 💛 Every single piece is handcrafted by me with care and attention to detail. Because they are handmade, slight natural variations may exist between pieces. I consider this part of the charm — it's what makes each item truly one of a kind!

How should I care for my beaded items?

To keep your beadwork looking its best, follow these simple care tips:

• Store in a dry, safe place away from direct sunlight
• Avoid contact with water, perfumes, and lotions
• Handle gently — beadwork can be delicate!
• Clean with a soft, dry cloth if needed

💌  Contact & Communication

How can I contact you?

You can reach me at beadworkbytoniwi@gmail.com or through the contact form right here in the shop. I aim to respond within 1–2 business days — I'll get back to you as soon as I can!

Do you take wholesale or bulk orders?

I may be able to accommodate bulk or wholesale inquiries depending on the items and quantity. Please reach out to discuss — I'd love to hear what you have in mind!

Do you do craft fairs or local events?

I currently am not doing any local events however, I occasionally do! 🎪 Follow my shop and social media pages for updates on upcoming events and markets near you. I'd love to meet you in person!